The complaint further alleges violations of the Illinois Fraud and Deceptive Business Practices Act, as well as other state consumer fraud and breach of warranty laws. Plaintiff alleges that reasonable consumers rely on the company's truthful marketing and description of its services, as he did. And, when plaintiff repeatedly asked representatives what the warranty would cover, they told him it would "cover any issues which come up for five years," a representation on which he says he relied when purchasing the product. As plaintiff tells it, the chair's nuts and bolts never fit the furniture properly, gradually weaking and loosening the recliner, and its springs were defectively designed-leading to its untimely demise.ĭespite failing to live up to its promise by allegedly falsely claiming that the damage wasn't covered, the complaint asserts that Bob's salespeople strongly pushed the warranty, motivated by company incentives. ![]() The complaint alleges that although Bob's denied the claim on the principle that it was a matter of normal "wear and tear" and therefore excluded from coverage, the recliner broke because of a defect with the chair, not because of wear and tear. Plaintiff's warranty claim was subsequently denied, with Bob's Discount claiming that the chair broke due to normal "wear and tear" (apparently a type of "goof" not covered by the insurance). ![]() As alleged in his complaint, plaintiff then filed a claim under the company's "Goof Proof" extended warranty, which he'd purchased in conjunction with the now malfunctioning chair. This case was catapulted into the courts when the reclining couch-chair combo that plaintiff Robert Potthoff had purchased at Bob's Discount Store broke while he was in the process of getting up from it. ![]() Plaintiff Claims He Fell for Furniture Store's Deceptive "Goof Proof" WarrantyĪ man who purchased the "Goof Proof" warranty at Bob's Discount Furniture is suing the company, claiming it misled him and other consumers by promoting its warranty/service contract, then refusing to repair the furniture according to its terms. NARB Clearly Sees (Most of) Bausch + Lomb INFUSE Claims as Unsupported.Under DSSRC Microscope, Meal Prep MLM Does Good (But Still Falls Short) On Earnings Claims.Plaintiff Claims He Fell for Furniture Store's Deceptive "Goof Proof" Warranty.
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